All Windows Systems
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FAQ
If you need technical support, please send
an email to: support@holloosoft.com, clearly
describing the problem you are encountering.
Normally we will reply to you within 24-48
hours.
Q1:How to report bugs?
Please email any bugs or suggestions to support@holloosoft.com.
Q2: How to buy?
Please click here for detail.
Q3: What happens after I send in the order?
Normally, you will receive your registration
information in a few minutes from
Emetrix
after sending the online order form.
If you do not receive your registration information within 24 hours,
or you have lost the registration email, please contact us at
support@holloosoft.com. We will be glad to
help you.
Q4. I have not received my registration information.
Why?
Do not panic! In many cases, there may be
a processing delay. Sometimes, people have
supplied the wrong email address. In rare
cases, the registered users are unreachable
due to mis-configured email clients or privacy control. Please feel
free email to support@holloosoft.com.
We'll resend you register information soon.
Q5: If I purchase your software, can I upgrade
it for free in the future?
Yes, we provide free upgrade. Please keep
your eyes on our site to get upgrade info.
Please download the update version by yourself,
and you can register it using the same license
code.
Q6: I entered the license code you sent to me, but the software is
still in trial mode. Why?
You'd better copy and paste the license code
to avoid typo mistakes.
Q7: I lost my license code, can you send
again?
Sure. But you'd better provide some info of your order (such as the Email
you used to order).
Q8: How long will it take to get your supporting
response?
We promise to answer you within
within 48
hours. In most cases you'll
get our response
in a few hours or immediately.
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